Through SGI(R) Supportfolio™ online software tools, SGI provides a vast array of support materials online for the benefit of its customers, including: documentation, ‘help,’ newsletters, service bulletins, software patches, operating system downloads and CD images. Maintaining multiple files, ensuring most-current version availability and ease of navigation for customers were key system requirements.
Zope Corporation worked with SGI Technology Solutions to build a state-of-the-art CMS to enhance its users’ experience, while dramatically changing the paradigm of content management for a website with diverse content types.
Zope Corporation’s solution permits authors to publish and maintain content from different client platforms, including IRIX(R), Linux(R) and Windows(R). Users have a customizable workspace/desktop permitting them to access their content with a Web Browser, an FTP client, or through a WebDAV client. Authors can use tools such as Dreamweaver(R) to work in a WYSIWYG (i.e., ‘what you see is what you get’) environment.
“We are very pleased with Zope’s implementation of its content management system for Supportfolio,” says Satish Mirle, engineering manager for Electronic Services, SGI Technology Solutions. “These tools provide quick and efficient access for various organizations within the company to manage and publish their own content, resulting in optimum delivery of support materials for our customers.”
How the System Works
Content is staged in segregated Development, Review and Production areas. “Hands-off” workflow with configurable review steps for each content type controls the movement of content between the staging areas. Key features of the system’s content types:
- Reviewers can be selected arbitrarily for each content type - New content types can be added quickly and easily - Arbitrary metadata can be attached to each content type and easily changed - Editing-forms automatically change, to reflect changes in metadata schema - Skins assigned to content types enable distinct “look and feel”In addition to the sheer volume of documents managed by the system, many files are extremely large binary distributions. Zope’s CMS aids in the management of the binaries by supporting automatic remote mirroring. Authors can annotate binaries in Zope without affecting the actual files. Zope includes a highly refined search engine including relevance ranking and arbitrary weighting across multiple textual metadata elements. Binary files, such as PDF, may be indexed along with the automatic indexing of all author-generated content. Automatic notification of content publication is achieved via the SOAP protocol to a separate notification server.
Zope integrates with SGI’s J2EE environment via a suite of remote XML services providing searching, metadata access and content retrieval.
“Zope Corporation has delivered value beyond our expectations,” adds Mirle. “They have demonstrated both creativity and professionalism, and their ongoing support has been exceptional.”
SGI, also known as Silicon Graphics, Inc., is the world’s leader in high-performance computing, visualization and the management of complex data. SGI(R) products, services and solutions enable its technical and creative customers to gain strategic and competitive advantages in their core businesses. Whether being used to design and build safer cars and airplanes, discover new medications and oil reserves, predict the weather, entertain us with thrilling movie special effects or provide mission-critical support for government and defense, SGI systems and expertise are empowering a world of innovation and discovery. The company, located on the Web at www.sgi.com, is headquartered in Mountain View, Calif., and has offices worldwide.
Zope is the leading open source application server, specializing in content management, portals, and custom applications. Since Zope Corporation introduced Zope as an open source product in 1998, it has become the platform of choice for content publishers, managers and application developers. Zope comes with complete source code, and no software licensing fees. There are over 20,000 developers around the world contributing to Zope, providing on-going support and enhancements. More information, including the Zope source code, is available at www.zope.com.
About Zope Corporation
Zope Corporation is the leading provider of enterprise content management solutions based on the open source Zope application server and its new Content Management Framework (CMF). Zope Corporation rapidly creates and deploys high-performance content management solutions that are scalable, reliable, and easily maintained. Source code is delivered with their systems, so clients have complete control over their software. Customers include Fortune 1000 companies, newspapers and other media, telecommunications firms, government agencies, the military, educational institutions and Internet businesses. Zope Corporation is backed by Opticality Ventures www.opticality.com. The company is headquartered in Virginia. For more on Zope Corporation and Zope visit www.zope.com.
Silicon Graphics, SGI, IRIX and the SGI logo are registered trademarks and Supportfolio is a trademark of Silicon Graphics, Inc., in the U.S. and/or other countries worldwide. Linux is a registered trademark of Linus Torvalds. Windows is a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. All other trademarks mentioned herein are the property of their respective owners.