Comments on: Home Depot Customer Service

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By: Alex

Alex — Wed, 28 Oct 2009 15:44:46 +0000

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By: Ben

Ben — Wed, 01 Apr 2009 06:49:31 +0000

Sounds to me like you and Louis are idiots and have a hard time making up your minds! If you were smart you would realize that different areas (states, cities, divisions) all have different costs of living and when a retailer advertises something online it will be an average price of all of the areas. Some areas will find online stuff to be cheaper and some areas will find online stuff to be expensive, but it will never be the same everywhere. It's the unintelligent people who can't see things past thier own front lawn who make customer service jobs suck! Everybody thinks they know how a large corporation should run, but I don't see any of those people running any of them. There's some food for though for you and Louis!

By: Nick

Nick — Tue, 17 Mar 2009 09:02:16 +0000

I dont think you people understand. We at home depot love to help the customers. But you see, about 75% of our customers ask or stop us for help in the aisle. Its not us being short of help in the store, its just theres no way that you can help every single person at once…no company would make any money if they hired enough people to help every single person at once. And when you are customer calling the store asking about stock, sometimes we are with other customers, and we need to call you back because its going to be awhile. I really wish some of you people would put yourselves into our shoes. If we dont know about what your asking about, dont get mad at us…We have over 35,000 Items in the store. Do you really expect us to know everything about everything in every department? WE arent geniouses. I love working with customers, but what stresses me out is the people thinking we dont want to help them, it may take us some time to get to you, but thats not because we dont care, its because we are helping other people while on the way to assist you! —-HD Employee

By: melody LOVELAND

melody LOVELAND — Sat, 03 Jan 2009 16:05:27 +0000

I had a friend, her husband in a wheel chair plus 3 kids in tow asking for help with lumber and t post. she ask several times for help and was told this : i be right back but never show up to help. she finally got some wood down with some of it falling but still no one came to help. so when checking out, she ask to speak to an manager about this problem. he said it could not be help because he did not have enough help in the store. this happen on Jan 3rd of 2009.