So, I’ve been using Verizon FIOS for my Internet connection in the house for quite a while now, and I absolutely love it! When they first installed it, the tech said that they would be introducing TV over the same fiber connection, likely within 6 months.
Well, it’s been much longer than 6 months, but it finally became available.
Lois and I have relatively pedestrian TV watching habits, including not owning an HDTV (even though I think they are awesome). I had both a cable connection (just basic, no boxes) and a DirecTV satellite with a large-drive DVR connected to the satellite. Don’t ask why I didn’t get rid of the cable when I got the satellite over 12 years ago…
I also have a pretty screwy (but very reliable) wiring setup to allow the cable or the satellite to be displayed on either of our two TVs (one upstairs, one downstairs). That was (by far) my biggest hesitation in ordering FIOS TV.
I got the announcement of availability in my neighborhood in the mail, and then researched it online. As intrigued as I was, I actually decided to wait a while, just because of the pain. Then a few days later, while at Zope, I got a marketing/sales call from Verizon (almost definitely outsourced), pitching me on taking the FIOS TV package. What convinced me in the end was that they too (like the cable companies) are now offering “Triple Play” (phone, Internet and TV). Well, I already have phone and Internet from them, and adding TV will actually lower my combined bill (Verizon and Cable) by a reasonable amount, while giving me more channels plus a DVR for the FIOS stuff as well.
So, they installed it yesterday. The tech was great, and I only had to explain my screwy wiring once, and he got it right. Cool. But, in order to get the cooler services, they also had to swap the free WiFi Router that they had previously installed for FIOS Internet service with a better one that handled OnDemand TV as well. The old router was a Dlink 624. When first installed, I was apprehensive, because I didn’t think all that highly of Dlink stuff. It has been flawless for over a year, and I customized it to handle all of my special needs (notably VoIP and Slingbox).
The tech replaced it with a gigantic Verizon-branded router. Turns out that it’s an ActionTec model, clearly made for Verizon.
He told me that I really shouldn’t change the defaults. Yeah, right.
Well, by default, it worked correctly (and well) for the Internet, but it didn’t work for my Sling and VoIP, because they were set up to do things in a special way.
The router has a very powerful menu system, which was not intuitive, nor easily discoverable. I struggled to find the right bits to make my changes. When I finally found the right bits, any change I made was “accepted”, but then the router simply stopped working. It would not hand out any DHCP addresses that weren’t the original default. It had no way (that I could find) to marry a MAC address to a DHCP address to “lock” a machine to a particular address.
Oh well, after doing a “Factory Reset” a few times, I gave up, and decided to live with their defaults.
It was extremely painful to make the changes to my Asterisk machine (Red Hat 9), because I can’t easily log in to it, and I couldn’t ssh to it because it was on a different network.
I had to boot a Rescue CD, enable ssh, ssh in, mount the internal drive, edit the networking startup scripts, and then reboot. Finally, I got all the right bits working, and the machine (and VoIP service) was working again. The Sling was slightly easier, but painful as well.
Anyway, Lois asked if it was worth it to have upgraded, and the answer yesterday was clearly “No”. Now that’s it’s done, I’m feeling less negative, and we’ll see wither the FIOS TV stuff makes up for the hassle…