Tuesday June 5, 6:01 am Eastern Time
EchoStar Communications Speeds Customer Service Advantage by Selecting Red Oak Software
Legacy Integrator Dramatically Reduces Implementation Time and Facilitates Scalable Access to Critical IBM System 3090 Legacy Data
MOUNTAIN LAKES, N.J.--(BUSINESS WIRE)--June 5, 2001--
Red Oak Software (www.redoaksoftware.com), the leading solutions
provider for eBusiness integration, announces that EchoStar
Communications, the nation's fastest growing direct broadcast
satellite (DBS) television service, has chosen Legacy Integrator(TM)
to speed deployment of an improved customer service system by
seamlessly integrating multiple proprietary applications for real time
EchoStar's DISH Network DBS television service is the fastest
growing satellite television provider in the United States, and ended
the year with 5.26 million subscribers. This explosive growth has been
fueled by a focus on customer service, and has resulted in the DISH
Network being ranked number one in customer satisfaction among
satellite / cable TV subscribers by J.D. Power and Associates in both
1999 and 2000. Recently, EchoStar made a decision to reinforce its
competitive advantage by using Legacy Integrator to integrate key
customer management applications housed on IBM System 3090 with BEA's
webLogic(TM) customer interface platform and the webMethods
Enterprise(TM) EAI system.
Employing the Legacy Integrator component of Red Oak's
Application Integration Framework(TM), EchoStar significantly reduced
the overall time and effort required for back-end integration of their
IBM System 3090 legacy applications while also providing a highly
reliable and scalable solution. Customers can now view their account
status, make changes in their account information / configuration and
pay their bills over the Internet. This improvement in customer
service gives EchoStar first-mover advantage to increase their
position in the industry.
``This project went from 'under the radar' to 'full missile lock'
in a matter of weeks, becoming a very high priority for the
corporation and requiring full implementation within four months.''
according to Curtis Elswick, IT Director of EchoStar. ``We needed to
provide millions of customers with real time access to account
information contained in proprietary CRM applications, housed on IBM
System 3090, and Red Oak's Legacy Integrator was a real find. It was
very easy for our team to pick up and use, and not only did it do what
it was supposed to do, it was very reliable and highly scalable.
Usually, we expect to run into bugs with a new implementation, but
this has been very refreshing. We haven't had issues, and we were able
to cut the integration segment of the project implementation timeline
``We are extremely gratified that a company with the sophisticated
requirements and technical savvy of EchoStar has validated the
effectiveness of Legacy Integrator's automated, programmatic
data-stream emulation technology.'' said George Cummings, Red Oak's
CEO. ``The CIO's we've spoken to recognize that all of their key
eBusiness initiatives need to be built on a solid foundation of
real-time access to integrated legacy data. Legacy Integrator is the
only all-Java product available that enables efficient and highly
scalable integration with any EAI or B2Bi infrastructure.''
About EchoStar Communications Corporation
DISH Network is a trademark of EchoStar Communications
Corporation. DISH Network is EchoStar's state-of-the-art direct
broadcast satellite TV system that is capable of offering over 500
channels of digital video and CD-quality audio programming, as well as
fully MPEG-2/DVB compliant hardware and installation. DISH Network was
ranked number one in overall customer satisfaction among
cable/satellite TV subscribers by J.D. Power and Associates in 1999
and 2000. EchoStar is included in the Nasdaq-100 Index (NDX) which
contains the largest non-financial companies on the Nasdaq Stock
Market. DISH Network currently serves over 5.72 million customers. For
more information, visit www.dishnetwork.com.
About Red Oak Software, Inc.
Red Oak Software is a leading solutions provider for Web Services
and a pioneer in both terminal-based and browser-based Legacy
application integration. Red Oak's Application Integration Framework,
comprised of the Legacy Integrator(TM) and Web Integrator(TM)
eBusiness integration products, enables large corporations to leverage
their investment in all legacy systems and extend their reach to those
production applications critical to the delivery of Web Services.
Red Oak Software is privately held and financed through private
investment and venture capital from Opticality Ventures of New York.
Red Oak is headquartered in Mountain Lakes, New Jersey, with
offices in Rochester, Charlotte and Chicago. For additional
information, contact Red Oak Software, Inc., 115 Route 46, Suite
F1000, Mountain Lakes, New Jersey 07046. Phone: 973-316-6064; email:
firstname.lastname@example.org; or visit the Web site at www.redoaksoftware.com.
Red Oak Software, the Red Oak Software Logo, Application
Integration Framework, AIF, Web Integrator, Legacy Integrator and
Stingray are all trademarks or registered trademarks of Red Oak
Software, Inc. All other trademarks mentioned herein are the property
of their respective owners.
Red Oak Software, Inc.
Kevin J. P. Hanson, 336/882-3111